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Primary Health Interpreting Service

CALD Older People Resource

eCALD Supplementary Resources

The Primary Health Interpreting Services is is available free of charge in the Auckland region to improve access to primary health services for non-English speaking communities. The following are a range of services for older people which can access free Primary Health Interpreting Services:

  • PHO services (GP, podiatry etc.).
  • Community based retinal screening.
  • GP consults in ARC.
  • Home based support services.
  • Community laboratory services.
  • Community radiology services.
  • Aged Concern (Auckland Region only).
  • Arthritis NZ (Auckland Region only).
  • Cancer Society (Auckland Region only).
  • Hospices.
  • Life Unlimited Hearing Services.
  • The Parkinsonism Society of NZ Inc.
  • Iris.
  • Vision West.
  • NZ Hearing Ltd.
  • Auckland eye (Retinal screening services only (ADHB only).
  • University of Auckland Optometry Clinic.
  • University of Auckland Tinnitus Clinics.
  • Alzheimer’s Auckland Charitable Trust.

When and how to access Primary Health Interpreting service:

  • When to access: when clients are not able to communicate in English or have a hearing impairment and require an interpreter when making an appointment with their GP or primary care provider.
  • Who: only GPs or primary care providers can book interpreters directly (not the clients).
  • How: (a) For immediate / same day appointments, face to face and telephone interpreters can be booked over the phone (b) For advanced appointments, face to face and telephone interpreters can be booked by fax or via the interpreter service online booking systems.

For more information about the service criteria and how to register with the provider in your area contact: